“We are happy to offer a 7-day return policy (with store credit/exchange only) for unused and unworn items that still have the tag attached. The only exception is for Personalized items, Charms, Build A Gift, Bracelet Builder, Free Gifts, or SALE items – these items are FINAL SALE ONLY.
To process a return/exchange, please follow these simple steps:
Keep all items (INCLUDING the invoice) in a package and address it to the following: On The Trend, A-Block Matushri Appartments, Opposite Gold’s Gym , Hyderabad 500029, India.
Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer.
Email us at hello@firstname.lastname@example.org with images of the products with packaging and tags to schedule a return pick up.
Subsequent to this, your package will be picked up by our courier partner at no extra cost to you within 3-5 business days.
Once the item is picked up, we will credit the amount of that item as STORE CREDIT in your account (if you have created one) or by generating a coupon code (if you are a guest user). The coupon code and store credit will be valid for 1 year from the date of its issuance and can be used to shop for any item on the www.onthetrend.in. PLEASE NOTE: that while Store Credit can be used partially, your coupon code must be used all at once. Please allow atleast 6-8 days for the entire return process to be completed.
You can exchange an item purchased on www.onthetrend.in with the same item or another one, however, all exchanges are subject to stock availability.